Why Patients Choose Luma Dental Studio: Dentist Reviews in Raleigh, NC

I recently visited this location after wanting to change Dentists and finding them on a social media post. I was able to schedule and fill out medical history and new patient forms and submit insurance etc. online.The office was easy to find and parking was simple and free. The dental office itself is modern and beautiful.I arrived about 30 minutes early and there wasn’t anyone up front, which wasn’t an issue. After maybe 10 mins a gentleman came up and checked me in and explained he was not the receptionist etc. and that if she needed anything else she would let me know once she arrived.He took me to the service room and asked some questions from the intake forms. After that, the Dr. Came in and introduced herself and we talked about my past dental office concerns etc. During this visit, I had a cleaning and they also did X-rays. And I was there probably an hour and half from start to exit. The cleaning was fine-maybe a little messier than I am used to and the fluoride portion I did not like but these are preference type issues again based on what I am used to. There were some minor hiccups with the staff who were helping her document measurements but I attribute that to It maybe still be a fairly new office.After all was done and the provider left, the receptionist came in and showed me what had been done. I didn’t think anything of it at the time because I actually assumed she was showing me what had been done and what would be billed. I had to sign while still in the exam room and then I went to the front to check out. When she gave me my total, it was for the full amount she had shown me, which was a little over $300. The total threw me off because I had never had a dental visit this expensive except when paying for non-covered items. Typically for general cleanings and preventative items I had no co-pay but for deeper cleanings I never had to pay more than $70. Either way the work was done so I paid it. There were issues with the POS system and my first two attempts to do so were moving slowly and declining. When the receptionist attempted to do it from her end, the POS system froze and she stated she would have to call the company. She also mentioned trying to text me the payment link which she did, but the link didn’t come through until after I had left and she said I could go ahead and go. I made sure to update my payment information while there because I had used a different card on the intake forms because they require you to enter a card to make an appointment. I asked for a printout of what was done like she had shown me prior to check-out (not the receipt), but she stated she would have to email that.They also give you a giftbag which I realized a few hours after getting home that I had apparently left on the counter because I kept sitting it back down in the process of trying to check out. :(All of the staff were very nice.Once I got home, I had gotten the balance text but before I even got in the door, they were calling to let me know the payment had processed and to verify my email where she would send the receipt which I did receive about 20 minutes later.Once I get my EOB back, I will have a clearer picture as far as to why I had to pay so much out of pocket and the billing codes used compared to my prior care but overall, I had a good experience beyond that. I was discussing online that this isn’t sustainable for me and my budget but others stated that wasn’t an issue still wanted the referral so I think while I may not be their ideal client or demographic because I just want standard dental care, there are many who will love the overall experience and the “high-tech” vibes mentioned in the original referral video I saw.